Wrigley's use Mitrefinch for their Time and Attendance Management since 1990

The Wrigley Company UK Ltd (Wrigley's) is a producer of the world's best-known and best-loved chewing gum brands.  For over 20 years they have been using Mitrefinch's Time and Attendance system (Mitrefinch TMS) to monitor and track their 600 employees.

Monitoring Anomalies, Absence and Sickness

Wrigley's Payroll Supervisor explains:

We use Mitrefinch TMS in a number of ways, the reporting function allows us to monitor anomalies, absences and sickness, and the ability to email these reports is extremely useful.

When employees clock onto the Mitrefinch system it captures their information quickly and easily which is essential when you have a large number of people clocking together at the beginning and end of a shift.

Managing Hours Planned v Hours Worked

With Mitrefinch TMS we can quickly generate weekly clock card reports which are used to manage hours planned against hours worked, helping to plan future shifts more effectively.

The data captured by Mitrefinch TMS is exported direct to our payroll system helping us to accurately produce each employee's pay with ease. Mitrefinch TMS also makes the process of holiday requests simple, which saves time and provides a better service to our staff.

With each new upgrade the system gets better and better, by using Mitrefinch TMS to its full potential the benefits are vast.

For more information on the Wrigley Company see:  www.wrigley.com" rel="nofollow">http://www.wrigley.com">www.wrigley.com

Converso benefit from Mitrefinch's web based clocking and self service tools

Converso are a leading telemarketing service provider, providing outbound, inbound and reception services for companies across Europe. They operate from a state of the art 180 seat Customer Contact Centre in the UK.

Across all areas of their business Converso believe that investing in technology helps them provide the highest level of service to their customers and gives them an edge over their competitors. Following a review of their call centre operations, Converso’s Management team felt that their existing processes for monitoring work time was no-longer up to the job and it was time to look at a new system.

Biometrics replace old swipe card system

Converso selected the web enabled Mitrefinch Time and Attendance system, as they felt it fitted well with the high-tech nature of their operations. They also chose Mitrefinch’s biometric fingerprint terminals to replace their old card readers.

As Lisa Blinkhorne, HR and Payroll Manager explains:

“Our old time logging system was based on swipe cards which were not ideal as they were easy to lose or damage. We constantly had to issue new cards to staff who had forgotten theirs. More seriously, there was the danger that the system could be open to abuse by employees swiping in on behalf of their colleagues, allowing them to claim for time they had not worked"

Now when staff arrive for work they simply enter a pin number to identify themselves then place their finger on the reader. The number code generated from their finger ridges is automatically checked against the genuine code for that pin number. This pin and finger combination provides Converso with an excellent combination of security and fast processing speeds, without any cards to go missing.

Self service tools improve employee engagement

In addition, when staff log on at their PC and are ready to begin work they can clock in using Mitrefinch web-based application. From here they can also view their entitlements and request leave (subject to supervisor approval).

Mitrefinch TMS has really improved efficiency within the HR and Payroll department: "Administration has been reduced as it is no longer necessary to manually check off anomalies in hours worked. The supervisors are now responsible for ensuring all their absence hours are signed off for their own team, which is ideal as they are better placed to know why a team member's hours do not match their roster. Payroll data is now much more accurate and produced more quickly”.

Identify potential absence trends and issues

She adds, “supervisors have access to a visual attendance planner which allows them to easily spot patterns or problem absence in their team and address it appropriately. It also allows them to commend good performers."

HR can now run numerous reports for the contact centre management team allowing them to make comparisons, identify trends in absence and act accordingly. They can generate bespoke reports on request with the easy to use built in Report Writer.

"Staff have taken to the new technology very well. They appreciate the improved accuracy of the attendance recording facility as it translates into an accurate record for them each month”.

For more information on Converso see: http://www.converso.co.uk" target="_blank">http://www.converso.co.uk