Mitrefinch Services and Support
We are committed to offering a full range of in-house support services to ensure you get the very best from your investment in our workforce management and time and attendance system.
When you work with Mitrefinch you are getting the best of both worlds; the knowledge and resource of a global company, combined with the personal service of a local business.
With skills honed over 30 years, Mitrefinch's consultancy and planning services are designed to ensure a rapid and successful implementation of your workforce management software system
Our goal is to tailor a framework that will allow your organisation to quickly achieve the strategic benefits of our workforce time management software solutions.
Mitrefinch's consultancy process has been developed from the wisdom and best practices of more than 4,000 time and attendance and workforce management projects worldwide and across numerous business sectors.
Our consultancy team combines project management skills and technical expertise.
- A Pre-implementation Audit of your organisation’s workforce time management requirements i.e. work rules and industry awards
- Detailed Reports measuring financial benefits for the best improvement actions
- Project Plans to enable you to monitor performance measures and the momentum of your project
- Experienced Project Personnel for the prioritised roll-out of your workforce management software solution
- Our Project Management Team, along with our software and hardware engineers, work closely with your organisation, providing a framework that ensures continuous system optimisation
With over 30 years' experience in the field of workforce management and time and attendance, Mitrefinch has developed a highly specialised, structured and successful implementation process.
Designated Project Managers
As a new Mitrefinch customer, you are allocated a dedicated Project Manager who works closely with your key employees to ensure the implementation of your workforce management system runs according to plan, on time and within budget.
All Mitrefinch Project Managers are PRINCE2 qualified.
Projects IN Controlled Environments is a process-based method for effective project management. PRINCE2 is a de facto standard used extensively by the UK Government and is widely recognised and used in the private sector, both in the UK and internationally.
A dedicated team will be responsible for installing our workforce management solution into your IT infrastructure. Implementation is fast and manageable - regardless of project complexity.
Mitrefinch has an in-depth understanding of how to deploy complex business workforce management solutions to a multitude of client organisations.
We are very sensitive to the fact that our suite of workforce management applications generally effects every employee across your business. Our services team will recommend fast and manageable approaches and help you organise and successfully deploy our workforce management solutions, even in the most complex environments.
During the implementation phase our Software Engineers will set up all areas of configuration based on the requirements set out in the client-approved Project Plan
The Installation Process includes:
- Setting up the database, security parameters, configuration (i.e. implementing work rules)
- Data migration
- Creating interfaces to Payroll, ERP or HR systems
- Providing guidelines for general maintenance
Our customised and highly-effective training programs ensure that you continuously gain maximum benefit from your investment in our workforce management solutions
Onsite training is recommended to maximise user uptake and understanding of our workforce time management solutions.
Before we create our tailored training plan we always evaluate the technical skill levels of those who will actually use the software on a daily basis. We need to factor in user computer literacy and familiarity with similar applications and software as this will impact the end users’ speed of adoption.
We then design and develop our training programmes to match the level of familiarity with the software that the trainee will need to have on a day-to-day basis. To support new employees or to refresh skills, ongoing training can be provided.
All system users are invited to attend one of our annual user group sessions. These sessions provide an opportunity to receive further training, industry updates and take part in forums on new product development.
Our team of highly skilled professionals can provide bespoke application development services to extend and enhance the features and functionality of our workforce time management systems for your business
At Mitrefinch we strive to continuously improve and expand our product range, with significant investment in software and hardware R&D every year.
Mitrefinch have a large in-house development team. This means our customers benefit from the most up-to date functionality available in our products. We can also undertake bespoke work to develop specialised solutions for your business. By having a highly experienced team we can offer realistic costs and time scales for such work.
All customers on a Support Contract benefit from free software upgrades, allowing them to take advantage of the latest technology and functionality. This ensures that any investment in a Mitrefinch workforce management system will offer sustainable value for many years to come.
We can also undertake bespoke work to develop specialised solutions for your business. Our highly qualified and experienced technical team means we can offer realistic costs and time scales for bespoke work.
Our relationship with our clients doesn’t end with installation and training. We work in partnership with you to ensure you consistently get the best from your investment in our systems.
We aim to create a long lasting partnership with every Mitrefinch customer, to ensure our system grows with your business for years to come.
The Mitrefinch Support Team are available on the phone, online and in person to assist you in getting the very most from your system. From guiding you through a new procedure, to trouble-shooting your data, we are here to help!
We will proactively guide you through system upgrades and statutory changes to keep you up and running. We also offer system administration, health checks and a report writing service, invaluable for ensuring your system stays in great shape.