Mitrefinch Support Services
As a valued customer, we partner with you to ensure you are getting the very best from your investment in our Workforce Management and Time and Attendance Systems.
As such, we have instant access to specialist development knowledge to ensure that even the most complex queries are resolved quickly.
A Mitrefinch Support Contract ensures that your software and hardware are maintained by our in-house team of dedicated experts.
We have an experienced team of support consultants on hand to assist you with your needs.
Contact the Helpdesk on 09 363 9557, e-mail, or via online chat.
Dial in Support
We can provide secure dial-in support via GoToMeeting - enabling us to see exactly what is happening at your end.
Hardware Call Outs
Mitrefinch engineers are equipped with a full set of hardware spares allowing them to diagnose and rectify most faults in a single visit.
Software Health Checks
Customers with more complex systems can take advantage of our Health Check Service.
A Senior Consultant will spend a day with you ensuring your system is in the best possible health. We can also assist you with creating new reports to improve the effectiveness of your system.
Free Software Upgrades
Free software upgrades are included as part of our Support Contracts - meaning you immediately reap the benefit of new features as they appear.
Absence reports allow us to quickly identify problems or patterns with attendance or lateness.
Hawker Pacific Aerospace acheive significant cost saving with Mitrefinch Time Attendance and Access Control System
For more than half a century, Hawker Pacific Aerospace have been a leading landing gear overhaul and repair organisation with a reputation for service excellence. They are a subsidiary of Lufthansa Technik and are based near London's Heathrow Airport.
Hawker's international customer base includes commercial airlines, air cargo operators, domestic government agencies and aircraft parts manufacturers.
Hawker installed Mitrefinch's integrated time and attendance (TMS) and access control system in 2008 to monitor and track their 300 strong workforce. They can now use the same ID card for clocking hours worked and allowing access to certain areas of the business.
Before Hawker Pacific Aerospace installed the Mitrefinch Time and Attendance system, unplanned absence, lateness and ghost clocking was an issue. Also the organisation of shift manning levels and staff holidays was paper based and taking up valuable time for managers.
Initially, some employees expressed resistance to the new time and attendance system - but once Employee Self Service tools were rolled out, staff soon bought into the benefits of the application.
Employee Self Service allows an employee to handle many job-related tasks (such as booking holidays and viewing hours worked) that otherwise would have fallen to management or administrative staff.
The IT Manager at Hawker explains:
Once the self service functionality was rolled out, staff could see their own profile, shift patterns, entitlements and absence information, since then lateness has been reduced in many areas.
Administrative staff run absence reports, allowing them to quickly identify problems or patterns with attendance or lateness. As a result Mitreifnch TMS has lead to significant time savings for them and reduced overheads for the company.
Even with regular changes to awards in recent years the Mitrefinch team have been able to quickly adapt the award interpreter to suit changing conditions.
Ted's Camera Stores use Mitrefinch Time and Attendance to effectively track and manage 700 employees across more than 50 locations
Ted's HR Manager explains:
We were looking for a time and attendance system that would replace our manual rostering system, integrate with our payroll system and remove the element of human error in the process of award interpretation.
We looked at a number of local and international products that purported to fulfill these requirements. What we found was that most products were not created with the necessary flexibility for the Australian retail market and our business.
Mitrefinch TMS came most closely to fulfilling our needs and due to the flexible nature of the award interpreter it was quickly optimised for our business. Even with the regular changes to awards in recent years the Mitrefinch team have been able to quickly adapt the award interpreter to suit changing conditions.
With the size of our payroll doubling to about 700 employees across more than 50 locations since the introduction of Mitrefinch TMS we are pleased to say that the product and the Mitrefinch team have been more than capable of managing this growth.
With Mitrefinch we can determine if an employee is on or off site, whether they are good timekeepers, how many holidays they have left, details of sickness, fire drills, the list is endless...
Luxfer Gas manage their employee time and attendance requirements with Mitrefinch
Luxfer Gas manufacture aluminium cylinders for medical, diving, fire and the beverage industry. At their primary UK site they employ 220 employees, all of whom use the Mitrefinch Time and Attendance system (Mitrefinch TMS).
Christine Thompson, Luxfer Gas' Payroll Manager explains how Mitrefinch has benefited their company:
We went live with Mitrefinch TMS in May 2002, having chosen it because of its apparent ease of use. Since then the system has proved extremely successful. Each day we use it to check overtime shift patterns and all the tasks traditionally associated with a small Payroll Department.
Reduced administrative workload
Mitrefinch TMS has reduced our workload considerably, both for management and employees. A prime example of this is the overtime sheets which were previously completed manually by employees - but can now be downloaded direct from Mitrefinch TMS and signed off by the relevant manager.
We can now print reports showing exactly what shifts have been worked and the information is transferred directly to payroll. There are all sorts of reports and statistics that can be downloaded from Mitrefinch TMS, to be honest it has cut our working time by half!
More time to spend on important payroll issues
Benefits, well there are many...it is instantly possible to determine whether an employee is on or off site, whether they are good timekeepers, how many holidays they have left, details of sickness, fire drills, the list is endless.
My role as a Payroll Manager has changed considerably, now that Mitrefinch TMS is up and running I can devote more time to ensuring our payroll is 100% accurate.
Training was provided onsite, which was a bit of a rush job as the time frame for installation was tight but the Mitrefinch Consultant was really helpful and helped me set up everything. Since then the Support Helpdesk has been absolutely magnificent, nothing is too much trouble for them.
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We have significantly more cost control over our projects - with the ability to monitor and forecast what those costs will be